I'm trying to move my T-Mobile To Go number--which was originally ported from Southwestern Bell about four years ago--to a VoIP service provider. Unfortunately, T-Mobile either doesn't know or doesn't care how to set a PIN on an account. When I submitted the port request, I gave the new provider my T-Mobile account PIN, which I thought was, let's say, 1110. Three weeks go by, and that PIN is rejected as invalid. No problem, I must have remembered it wrong. Apparently, a subscriber can call 611 from his handset and use the IVR to change the PIN. I try this. "Due to technical difficulties, I am unable to change your PIN. Please hold for a customer service representative." At this point, the CSR says that if I don't know my existing PIN, I have to go to a store.
I roll up to a T-Mobile store and ask to change said PIN. After providing ID, I tell the person a new PIN--so as not to confuse anything, I don't use what I think the old PIN was--of 4443. I watch him enter it into the computer, I e-mail this new PIN to my VoIP provider, and all is well, so I think. Just now, I receive an e-mail from my carrier: "T-mo has rejected the port today, saying 4443 is an invalid PIN." ARGH. Just for giggles, I call the IVR from not-my-prepaid-line and have it prompt me to enter my PIN. I enter 4443. "I'm sorry, that's not the same as our records." I call, again, from my prepaid line and try to change my PIN using the IVR. "Due to technical difficulties, I am unable to change your PIN. Please hold for a customer service representative." ARGH x2.
Fortunately, and in a shocking turn of events, Verizon was much smoother. My parents' phone number moved from their Verizon landline in exactly 23 days, 14 of which were taken up by the disconnect order needing to complete.