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Wed, Nov. 4th, 2009, 01:57 am
I strongly dislike T-Mobile.

I'm trying to move my T-Mobile To Go number--which was originally ported from Southwestern Bell about four years ago--to a VoIP service provider.  Unfortunately, T-Mobile either doesn't know or doesn't care how to set a PIN on an account.  When I submitted the port request, I gave the new provider my T-Mobile account PIN, which I thought was, let's say, 1110.  Three weeks go by, and that PIN is rejected as invalid.  No problem, I must have remembered it wrong.  Apparently, a subscriber can call 611 from his handset and use the IVR to change the PIN.  I try this.  "Due to technical difficulties, I am unable to change your PIN.  Please hold for a customer service representative."  At this point, the CSR says that if I don't know my existing PIN, I have to go to a store.

I roll up to a T-Mobile store and ask to change said PIN.  After providing ID, I tell the person a new PIN--so as not to confuse anything, I don't use what I think the old PIN was--of 4443.  I watch him enter it into the computer, I e-mail this new PIN to my VoIP provider, and all is well, so I think.  Just now, I receive an e-mail from my carrier: "T-mo has rejected the port today, saying 4443 is an invalid PIN."  ARGH.  Just for giggles, I call the IVR from not-my-prepaid-line and have it prompt me to enter my PIN.  I enter 4443.  "I'm sorry, that's not the same as our records."  I call, again, from my prepaid line and try to change my PIN using the IVR.  "Due to technical difficulties, I am unable to change your PIN.  Please hold for a customer service representative."  ARGH x2.

Fortunately, and in a shocking turn of events, Verizon was much smoother.  My parents' phone number moved from their Verizon landline in exactly 23 days, 14 of which were taken up by the disconnect order needing to complete.

Wed, Nov. 4th, 2009 09:14 am (UTC)

I am in the opposite pair of shoes; I'm a current Verizon customer, and I am waiting with baited breath for March 11, 2010, when my contract is up and I can switch to T Mobile.

Maybe it's because I'm only working part-time, but $60 a month for 450 minutes and unlimited texting seems like murder to me. I've completely had to change my phone habits because, according to my rough math, I only get about 15-20 mins of talk time per day before I start going over. For $60 a month, that doesn't seem like much to me. Verizon's free nights don't start until 9:00 PM, which, on west coast time, is way too late to call my family in Texas and talk for more than 15 minutes. I've resorted to only calling my Mom and Sis on weekends and encouraging them to text me.

If you don't mind shelling out premium dough, Verizon is a good way to go. The nationwide coverage is excellent, and you do get free Verizon-to-Verizon calling. What sucks for me is that the only other person I know who has Verizon is my ex-boyfriend. FML.

Thu, Nov. 5th, 2009 11:43 am (UTC)

If the cost savings is high enough, it might be worth it to either port your number out from Verizon, and incur whatever early termination fee exists, or get a new plan with T-Mobile for 4 months and drop your Verizon mobile to the lowest possible rate. Especially if it'd let you call home more often, or make your phone be more flexible.

Wed, Nov. 4th, 2009 05:33 pm (UTC)

So are your parents doing phone via Phoenix now?

Thu, Nov. 5th, 2009 11:42 am (UTC)

Yep .. My number would be doing phone via phoenix if T-Mobile could get unstuck...